Learn exactly how LukyWin collects your personal data, why it's used, and how it's kept safe — all explained clearly in one place.
A quick overview of LukyWin's core privacy principles.
Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — completely unreadable by any third party.
LukyWin never sells your personal information. No personal data is shared with advertisers or any third parties for their own use.
We only collect data that is necessary to provide our services — nothing more.
You are always clearly informed about how your data is being used. There are no hidden agendas.
You have full rights to view, correct, or delete your personal data — submit a request at any time.
Your data is not kept indefinitely. Once it is no longer needed, it is securely deleted.
Welcome to LukyWin. We believe privacy is a fundamental right — not just a legal obligation. This Privacy Policy explains what information is collected when you use the LukyWin platform, how it is used, and how it is kept secure.
By creating an account or using LukyWin's services, you are considered to have accepted this Privacy Policy. Please read it carefully.
This policy applies to all LukyWin services — including our website, mobile app (if available), customer support channels, and any related services.
This Privacy Policy was written in plain language. In the event of a legal dispute, the English version shall be considered the definitive version.
LukyWin only collects the information that's strictly necessary. See the table below for full details:
| Type of data | Example | Why it's collected |
|---|---|---|
| Identity Information | Name, date of birth, NID number | To verify age and complete KYC |
| Contact Information | Mobile number, email | Account verification & support |
| Financial Information | Mobile banking number | Payment processing |
| Usage data | Betting history, login times | Service Improvement & Security |
| Device information | IP address, browser information | Fraud Prevention |
Some data is collected automatically while you use the site, including your IP address, browser type, operating system, and page visit information. This is primarily used to improve site performance and detect suspicious activity.
LukyWin uses your data for the following purposes:
We do not use your data for targeted advertising, and we never share it with third-party advertisers.
LukyWin only retains your data for as long as necessary. Our general policy is as follows:
Once your data is no longer needed, it is securely and permanently deleted so it cannot be recovered.
LukyWin does not sell your data. However, it may be shared in the following limited circumstances:
Limited data may be shared with payment processors, technology infrastructure providers, and customer service partners who work on behalf of LukyWin. All such third parties are contractually bound to comply with LukyWin's privacy policy.
Information may be disclosed to authorities when required by court order, government investigation, or other legal process.
You will be notified in advance of any significant change in LukyWin's ownership or operations, and your input regarding any data transfer will be sought.
LukyWin uses cookies to improve your experience on the site. Cookies are small data files stored in your browser.
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.
As a LukyWin user, you have the following rights:
You have the right to know what information we hold about you.
You may request that any inaccurate or outdated information be corrected.
In certain circumstances, you may request that your data be deleted.
You may opt out of your data being used for marketing purposes.
You may request a copy of your information in a common, portable format.
You may withdraw your consent to marketing communications at any time.
To exercise these rights, email us at support@lukywin.biz. We will respond within 30 days.
LukyWin strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors.
If you believe a minor's data has been submitted to us by mistake, please notify us immediately at support@lukywin.biz. We will promptly delete the data and close the account.
To keep your data secure, LukyWin has put the following technical and organizational measures in place:
In the event of a security breach, we will notify you promptly in accordance with applicable law and take all necessary steps.
For any privacy-related questions, requests, or complaints, please get in touch with us:
To learn more, visit our Terms & Conditions and Responsible Gaming page as well.
If this Privacy Policy changes, you will be notified by email or through a notice on the site. Continued use of the service after any changes constitutes your acceptance of the updated policy.